Return Policy

Montejo Merch Return Policy & FAQs

What’s your return policy?

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for free refund or exchange within 14 days of delivery unless marked otherwise in product description. All products marked Final Sale will not be accepted for refund or exchange. Once we receive your returned merchandise and confirm that it is indeed defective, we’ll credit your refund. The refund amount will include any shipping, handling and taxes paid on original purchase of the defective item(s).  

 

We’ll happily accept any unused, unworn, and undamaged goods for exchange or refund within 14 calendar days of delivery. Merchandise return shipping label(s) will be at customer's responsibility and expense. Once we receive your returned merchandise and confirm that its condition is acceptable (e.g., unworn, unaltered, etc.), we’ll credit your refund. The refund amount will include any taxes paid on original purchase of the returned item(s). The refund amount will not include any shipping or handling paid on the original purchase of the returned item(s). Refunds will be processed based on your original payment method.

 

Please contact our Montejo Merch team at montejo.merch@gmail.com and a member of our team will respond as soon as possible to help assist you with your return.

 

How do I exchange or return my item?

Our Montejo Merch team is happy to help you exchange or return your item – see our Return Policy above for more information.

 

Please contact our Montejo Merch team at montejo.merch@gmail.com with your order details and we will do our best to accommodate your request. We’ll need your name, order number, the postal code of the billing address, and as much information as possible about the items you want to exchange or return to us. We’ll take it from there.

Customers may send returns at your own expense to the following address:

Precision Service Group 

15201 Woodlawn Ave #100

Tustin, CA 92780

 

I returned an item. Did you receive it?

It could take up to 2 weeks for us to receive and process your return or exchange. We’ll credit your refund, subject to our return policy, through your original form of payment. We’ll also email you to confirm when your return has been processed. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

 

Orders are subject to verification and acceptance before shipping. We’re not responsible for any errors from your end,  including typographical errors.